Integration Bridge for Siebel

Interfacing Between Siebel CRM and Microsoft Great Plains Back Office

Integration Bridge for Siebel from Nolan Computers provides an interface between Siebel's Customer Relationship Management (CRM) Solutions and Microsoft Great Plains Back Office.

Using the Integration Bridge, new accounts (customers) and new products (items) created in either the front or back office are automatically created in the other system within seconds. The data can then be maintained in the back office, with changes automatically be reproduced in the front office.

Sales Orders entered into the front office are also integrated to the back office. As the order moves through the back office order processing system, the front office is kept up-to-date with the shipping and invoice status.

The integration process is controlled by a flexible set of definitions. This allows control over what is integrated between the front and back office, even down to which fields map to where between Microsoft Great Plains and the front office environment.

Hot Links allows any back office data to be displayed real-time within the front office screens. And the data can be obtained from tables or by calling a stored procedure, leading to limitless potential for the kinds of data that can be retrieved. For example, up-to-the-minute stock availability for products, or accurate credit available figures for an account could be displayed withing Siebel.